Terms and Conditions

Terms and Conditions of the VideoPlus Transcription Loyalty Program

Valid as of June, 2016. Program details and information are also available at www.videoplusloyalty.com or by calling 1-885-443-2748. In Toronto, call: (647) 933-5464.

The Preferred Loyalty® Reward Program ("Program") is operated by Videoplus Transcription Services ("Videoplus", "us", "our", or "we"). When you enroll in the Program as a Collector of Preferred Loyalty reward points (“points”), we licence you to collect points by purchasing and payment for items provided by Videoplus and to redeem the points for merchandise, gift certificates and other rewards ("Rewards") provided by manufacturers, retailers and service providers ("Suppliers") that we make available from time to time. Enrollment, membership and all related benefits of the Program are offered at our discretion. By enrolling in the Program or collecting points, you agree that you have read and understand these Terms and Conditions and are bound by all of them, as changed from time to time, and you consent to our collection and use of your personal information in accordance with our Privacy Commitment (see below).

Committed to your privacy

We are committed to protecting your privacy. We collect and use your personal information: (i) to administer the Program, including the management of your Collector Number, to accurately record and update reward balances; (ii) to process redemptions, including the issuance of Rewards and Certificates; (iii) to invoice Collector and Partner accounts, as appropriate; (iv) to communicate information and offers to Collectors, Partners and Suppliers; (v) to understand and analyze Collectors’; responses, needs and preferences; (vi) to develop, enhance, market and/or provide products and services to meet those needs; and (vii) to enable Collectors to participate in promotions and contests. View our Privacy Commitment at www.videoplusloyalty/privacy for complete details. If our business is transferred to a new owner, we will give affected Collectors notice before personal information is transferred or becomes subject to a different privacy policy

Participation in the Program

To enroll in the Program, you must provide us with both a valid mailing address in Canada and a valid e-mail address and you must be at least 16 years of age. If we accept your application for enrollment, we will enroll you in the Program as a collector of Preferred Videoplus Loyalty reward points (“Collector”;), assign you a unique Collector Number online.

You may allocate the points that you collect to the separate accounts (“Collector Accounts”) under your Collector Number that we may establish from time to time.

In case of divorce or relationship breakdown, death, emigration from Canada, duplication error, or with our authorization, you may with our prior consent and upon proper proof and payment of such fees as we may in our discretion impose from time to time, merge your Collector Number with the Collector Number of another member of the program.

The Program, and every certificate or other document which can be exchanged for a Reward ("Certificate") and all rights relating to them, are and will remain our property. You are responsible for all taxes payable as a result of your participation in the Program, if applicable. You may not transfer, sell, exchange, give, charge or otherwise dispose of any points except in accordance with such conditions as we may prescribe from time to time and upon payment of such fees as we may impose in our discretion from time to time.

Accounts is in error, you must tell us 60 days after of the date of the transaction for which the points should have been issued or else the number of points in your Collector Accounts will be deemed to be correct, except for excess points improperly recorded in it. We may require you to submit documentation to support your claim.

A username and password will be required in order to access your Collector Accounts and to redeem points on videoplusloyalty.com or when contacting our office. Anyone who knows your username and password will have full access to your Collector Accounts, and may change the address associated with your Collector Number and redeem points recorded in your Collector Accounts. You are responsible for maintaining the secrecy of your username and password, for all activities that occur using your username and password and for notifying us of any unauthorized use of your username and password. We are not responsible or liable in any way for any loss arising from your failure to comply with these provisions. Notify us immediately if your username and password is compromised. We may from time to time allow you to allocate the points that you collect to separate balances within your Collector Accounts and restrict the Rewards available upon the redemption from any particular balance.

Redemption of Points

Points have no cash, monetary or other value and cannot be converted into any currency. Points are not actual points. They count towards merchandise, Certificates and other Rewards that we make available from time to time.

You may use our Internet website, our Customer Care Centre to redeem points for the Rewards that we make available from time to time through these channels.

We may restrict the Rewards available upon the redemption of points from any particular Collector Account.

You may redeem points in accordance with such conditions and upon payment of such fees as we may prescribe from time to time. The number of points recorded in your Collector Accounts and the number of reward points required to obtain any particular Reward are subject to verification by our Customer Care Centre. Once merchandise, gift certificates or gift cards have been shipped, no changes or refunds whatsoever are permitted. All Rewards are offered subject to availability and restrictions imposed by Suppliers. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any Reward, or for your Rewards not turning out as you expected for whatever reason.

Buy the Points you need

You may purchase a limited number of the total number of points required for such Rewards as we may designate from time to time for such amount as we may prescribe from time to time, in accordance with such procedures as we may prescribe, subject to change or withdrawal. Our Customer Care Centre will advise you of the number of points you may purchase. You may not purchase more points than required for the specific Reward and we will not refund any amount paid to purchase points.

Limitation of Liability

Neither we, our affiliates nor any of our or their respective officers or directors have any responsibility or liability for any expense, loss, cost, injury, damage, delay, travel cancellation, accident or any other matter or thing whatsoever (collectively, "Costs"), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the Program or your participation in the Program; (ii) any failure, delay or decision by us in administering the Program or amending these Terms and Conditions or the basis on which you can redeem points; (iii) unauthorized use of your user name and password; (iv) any offer, representation, statement or claim about the Program, any Partner or Supplier or their products or services, made by a Partner, Supplier or any other person; or (v) the purchase, redemption for or use of any goods or services of Partners or Suppliers, whether made available by us, any of our affiliates, Partners, Suppliers or otherwise. This applies even if we or our representatives are advised of the possibility of such Costs. Partners and Suppliers are not responsible for the Program. Any liability we may have to you or anyone else who obtains the benefit of any points you redeem, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your Accounts with the number of points you redeemed in connection with those circumstances, or, if no points were redeemed, to a maximum of one-tenth of one cent for each reward point recorded in your Accounts when the liability arose. Use of our website is subject to the terms of use displayed thereon from time to time.

Termination, Changes and Breach

We may change these Terms and Conditions, any aspect of the Program including booking conditions, redemption procedures or any Rewards in any respect, all without notice and even though changes may affect the value of points already accumulated. For current Terms and Conditions and other Program details and information, visit www.videoplusloyalty.com or call our Customer Care Centre. For example, but without limitation, we may add, delete or change Suppliers, time limits for collection, redemption or use of points, Certificates or Rewards; redemption conditions or procedures or the number of points required for particular Rewards. If no points are recorded in your Accounts for 24 months, you become bankrupt, commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Program privileges or act in any other way to the detriment of us, our Partners or Suppliers or the Program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your points and Rewards. If a reward mile or Reward expires or is cancelled for any reason, it becomes void without compensation.


These Terms and Conditions may be different from what you know about the Program. These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to collect and redeem points and your entitlement to any other benefits of the Program, and supercede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the Internet, you consent to the formation of contractual relations through electronic communications. We are the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program or any Reward. Unless we otherwise elect, any dispute regarding these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Toronto, Ontario, in English, and in accordance with Ontario laws, unless you are a Quebec resident in which case Quebec laws shall apply. In all other respects the arbitration shall be governed by and subject to the Ontario Arbitration Act. The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute. We will not be taken to have waived any of our rights even if we redeem points or honour Certificates when not required. Points and Certificates have no cash, monetary or other value and cannot be converted into any currency.. All materials and any notices from us will be sent to your address as in our records; please notify us if your address changes. The Program, all rules and Terms and Conditions are governed by the laws of Ontario (except for Quebec residents, for whom Quebec law applies). If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions.